Frequently Asked Questions

General Information

What is Hyper Gear?
Hyper Gear is an authorized dealer of MJX toys, specializing in the sale of HyperGo RC cars. We are committed to providing high-quality remote-controlled vehicles that cater to both beginners and seasoned enthusiasts.

What products do you offer?

We are a small business and passionate to offer best quality and unbeatable price for all HyperGo enthusiats and we are starting with HYPER GO 1/16 4X4 RTR Brushless Remote Control Car: A high-speed RC car capable of reaching up to 68 km/h, suitable for various terrains.
Are HyperGo RC cars suitable for beginners?
Yes, HyperGo RC cars are designed to be user-friendly, making them suitable for beginners. They also offer advanced features that appeal to experienced hobbyists.

How fast can HyperGo RC cars go?

The speed varies by model. For example, the HYPER GO 1/16 4X4 Brushless model can reach speeds up to 68 km/h.​
Are replacement parts available?

Yes, we plan to offer a variety of replacement parts and accessories for HyperGo RC cars. We need your support! We plan to add products as per customer demands.  
Do you offer warranties on your products?
Yes, our products come with a 3 months warranty covering manufacturing defects. Please refer to our warranty policy for more details.  

Can I upgrade my HyperGo RC car?
Yes, HyperGo RC cars are designed with customization in mind. You can upgrade components such as motors, batteries, and tires to enhance performance.  
Are there any safety precautions I should follow?
Yes, please: Read the user manual thoroughly before operating the RC car. Operate the car in open areas away from traffic and obstacles. Ensure children are supervised during use.  

Orders, Payment & Delivery

What forms of payment does the shop have?

We accept various secure payment options to ensure a smooth checkout experience: Credit and Debit Cards: Visa, MasterCard, American Express, Maestro PayPal: Secure payments through your PayPal account Apple Pay and Google Pay: Fast and secure payments directly from your device Shop Pay: Quick, secure, and convenient checkout powered by Shopify Klarna / SOFORT: Flexible payment options allowing you to pay later or split your payments Bank Transfer: Available upon request; please contact our support for bank details All transactions are securely processed, ensuring your information remains safe and private.
What is your return policy?

We accept returns within 14 days of purchase, provided the item is in its original condition and packaging. Please contact our customer service for assistance with returns.  
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a DHL tracking number. Use this number on our "Order Tracking" page to monitor your shipment.  

How can I contact customer support?

You can reach our customer support team through the "Contact" page on our website or by chat.
How to check order status?

Navigate to account section and there you can find details with regards to all your orders.

How is shipping fee calculated?

Shipping is free of charge.

Didn’t find an answers to your questions?

Get in touch with us for details on additional services and custom work pricing
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